came from public to koodo they have not ported for two days

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  • Updated 1 year ago
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came from public to koodo they have not ported my number for two days now. disaster. in limbo with bigus temp no. i am self employed need my number functioning. is there nobody able to help?
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Posted 1 year ago

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Sophia, Mobile Master

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How did you port your number across, did Koodo do that? What number shows in self service, the old temporary number or the ported one?
koodo ported number at store. they recieved an error message. then gave me a random new number temporarily. temp number shows up on self serve
i am in contact with them right now and they are claiming three days to solve this? are there no possible solutions?
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Sophia, Mobile Master

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I know it sounds a bit odd, but it is the fastest way to get one on one support... click the white "f" or the Twitter bird underneath this thread in the black bar and send Koodo a private message... you can even create an anonymous account if you don't normally use those services.
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Sophia, Mobile Master

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If they say it takes 3 days to solve I am afraid you might have to wait it out :( Usually a port is instant... guess you got the exception where it takes longer :(
sent message on facebook nobody responded. please help
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David, Mobile Master

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Y'know, we're all just customers here. We can offer advice, but have no access to the internal workings of Koodo. Facebook usually generates a reasonably quick, but not instant response.

Can I share a secret with you? Telus business plans have a higher level of support for those who need greater certainty of communications. Consumer plans rank further down the list.

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