Calls that start in free weekends and evenings times but extend outside of the free times

  • 1
  • Question
  • Updated 4 years ago
  • Answered
If a call starts within the "free evening and weekends" times but then extends beyond the end of the free times, how am I charged?

For example, if my free evening and weekends ends at 8am and my call starts at 7:55am and ends at 8:15am, is the entire call free, am I charged for the the last 15 minutes or am I charged for the entire 20 minutes?
Photo of number6

number6

  • 100 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
I believe you're charged for the last 15 minutes but I have unlimited calling anytime so I can't really break it down for you.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 139,982 Points 100k badge 2x thumb
You would indeed only be charged for the last 15 minutes.
Photo of number6

number6

  • 100 Points 100 badge 2x thumb
Here's the official response from Koodo support. I contacted them via e-mail.

"Please note that if a call originates in one time period and ends in the next time period, each portion of the usage is billed according to the time period it fell in. In your example, if you started the call an 7:55 am, and you end at 8:15 am; you will only be charged from 8:00 am to 8:15 am."

This conversation is no longer open for comments or replies.