Calls going to VM Fixed

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  • Updated 5 days ago

Thanks KOODO but no thanks for changing the way I get my calls from US and International you could have sent an email about the changes, that if I wanted to receive Calls from outside of CANADA I NEEDED a (Long Distance Talk Booster).

I hope thi is the last time they make changes I am getting too old to keep up with this sh**t.

:( 
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jcsousa

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Posted 1 week ago

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BobTheElectrician

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Thanks for reporting back on what was becoming a discouraging thread after all the normal, logical solutions were investigated and discarded as useless.

Does that logically mean than anyone on a province-wide calling plan needs Canada-wide minutes to receive a call from outside their home province? That would be a new low, even for Canadian telecoms.

Someone should clarify or fix this pronto before the exit door starts slamming too many people in the behind.
(Edited)
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Sophia, Mobile Master

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Wait a second - is this confirmed? To RECEIVE calls you need an international booster? That doesn't make sense at all.... that would be a first (and new low) for Canadian telecom for sure!

Are you sure it's not just for international OUTGOING calls that you need this new booster?
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Sophia, Mobile Master

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See, looking at this page https://www.koodomobile.com/help/long-distance-travel-and-roaming-prepaid it says nothing there about incoming calls. It only talks about making calls. I'll take this up with our liaison at Koodo HQ because something seems really weird here...
(Edited)
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BobTheElectrician

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Not the first time this has been mentioned. The following thread died with no real answer:

https://community.koodomobile.com/koodo/topics/prepaid-receiving-international-calls-blocked-without...


(Edited)
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Sophia, Mobile Master

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That's why I am going to ask, the first time I was convinced a mistake was made, but it's popping up again now. We'll soon know the answer once and for all - and I hope it's a logical one!
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jcsousa

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Glad to ear that this is news to some, I also was shocked when he told me and gave me 300 minutes to try to see if I would get calls from Amazon and Google.

Guess what it worked Amazon and Google  calls came directly to my phone not to voicemail.

This was a shocker to me too.
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Sophia, Mobile Master

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No definitive answer yet - stay tuned. Koodo seems as confused as we are ;)
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Sophia, Mobile Master

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As posted in another thread:

Well, we got our answer. Apparently the text in self service is a mistake (it will be updated), so incoming calls do need an international booster as well. This also means that it now costs 10ct/ minute to receive international calls even from across the border, and it's no longer possible to receive calls from unsupported countries at all.

I have never heard anything so crazy (as far as I know this an unprecedented move of international telecom), but there we have it.
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jcsousa

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Thanks for the update, been very happy with Koodo and they were generous on crediting me for my expenses with another cell provider.

BUT as soon I use up all my credits and bonus data that I purchase when it was on sale, will be looking for a better prepaid provider if it will exist at that time.

This is the stupidest thing that I ever heard I guess they don't want to keep any foreigners or new immigrants using Koodo.