Calling Koodo Charges

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: *611 or 1-866-995-6636 mentions

When someone calls Koodo customer service or if Koodo calls a customer, is it free or will it eat up the daytime minutes ?
Photo of Adrianna Wich

Adrianna Wich

  • 360 Points 250 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Erwin

Erwin

  • 23,546 Points 20k badge 2x thumb
As long as you call the toll free number its free
Photo of Camilo_A

Camilo_A

  • 31,072 Points 20k badge 2x thumb
Hi there Adrianna... From your Cell *611 is always a free call.... And when there are outbound campaigns (Koodo calling customers) it is free of cost, so those simple calls from Koodo are free too...
Photo of MykeC

MykeC

  • 20,174 Points 20k badge 2x thumb
Hey Adrianna, just to add onto Erwin's reply, airtime minutes will be used(dependant on rate paln) on any type of incoming call.
Photo of Camilo_A

Camilo_A

  • 31,072 Points 20k badge 2x thumb
Hi MykeC, could you please confirm for L2R and CSAT?
Photo of MykeC

MykeC

  • 20,174 Points 20k badge 2x thumb
Like I said Camilo, it doesn't matter where the call is incoming from. It will use airtime. *611 is the only call type that will not use airtime.

________________________
If you see a good answer, give it a star.
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
Damn! When I receive calls from Koodo asking me stuff they always tell me no airtime would be used for the call.

There is some disconnect with what the inbound callers are telling customers and what you are saying MykeC
Photo of MykeC

MykeC

  • 20,174 Points 20k badge 2x thumb
As far as I have always known & been told, all incoming calls will use airtime. I'll double check to make sure though.

________________________
If you see a good answer, give it a star.
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
Based solely on airtime, if you dial *611 from your Koodo phone, there are no airtime charges, and no daytime minutes will be used. If you call the 1866 number then that will count against your daytime minutes

This conversation is no longer open for comments or replies.