I was attempting to call England but was not able to complete the call. I was able to receive a call from that same number but not make the call. Do I need a special add on for making international calls? Traveling soon and need an answer.
Did you add the country code? I think it's 011-44 for the UK. Also if you call internationally a lot, I recommend getting the LD saver add on for $3/month then you can call the UK for 5 cents/ min. Keep in mind this is only for calls that originate from canada.
If you're travelling internationally you'll need to go by the roaming rates which can be found here http://help.koodomobile.com/coverage-... However I recommend getting your phone unlocked and getting a prepaid sim from the country you are travelling to. Just make sure your phone supports the correct network frequencies of the carrier. You should probably do a bit of research beforehand of prepaid sim plans in the country you are travelling to, just so you don't run into any trouble while you're there. Have a great trip :)
I think you need the "International Dialing" add-on to call internationally from Canada. I don't think it costs much (unless you use it and call overseas), it's always been pretty much standard practice for carriers to prevent calling internationally from a cell phone unless you notify them of a need to do so.
Of course you say you are traveling soon so that's a whole different situation. For very light use, Koodo's roaming will do at $2.50/minute + long distance. For anything beyond very little use you are better off to unlock the phone and use a SIM from a carrier at the destination.