calling and texting not working

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I used my phone for a call went to text ten mins later my texts and calling don't work but I have data working, my phones not suspended , it won't even ring whrn I try and call, tried restarting phone and factory reset no luck put my sim card into another phone and it works!! Help please!!!
Photo of Nicole Kallie Burkholder

Posted 5 years ago

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Paul Deschamps, Mobile Master

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Did you accidentally turn on a do not disturb or blocking feature on your phone
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rikkster, Mobile Master

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Which phone do you have Nicole? Strange, because a factory reset would have wiped any previous settings such as blocking or dnd features and would have returned the device to a factory default state. Again, knowing what device you have would help to troubleshoot the issue further.
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Paul Deschamps, Mobile Master

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Good catch Rikkster I completely missed that she did a factory reset on the device.
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rikkster, Mobile Master

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Your point still stands Paul, your suggestions may have happened after Nicole performed the factory reset, where she may have inadvertently turned on a do not disturb feature or placed the device in silent mode, after the fact. That's a misprint on my part, I meant to refer to the no calls, no texting and no ringing and that a factory reset in most cases resolves those issues.
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Khaleila

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Hi Nicole, Was the issue with your phone resolved?

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