When I call Koodo to sort out an issue, it shouldn't count against my monthly minutes. Especially if I am on hold for a long time.
I had to spend a long time on hold with Koodo customer service sorting out a billing issue that had been caused by a technical error with Telus and Koodo. Apparently this was a widespread issue for people in Ottawa that Telus was well aware of, but nobody had told the frontline Koodo people. I had to call three times to get everything sorted out, and ended up being on hold for around an hour and a half in total. As a result, I am now ten dollars over my monthly limit because I needed to sort out a problem caused by Koodo where I was being charged for a free service. Calling Koodo should not count against our caps, much like using the old app never counted against data caps.