Calling koodo outside of Canada

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I have a Canada Wide Plan. No roaming add-ons.

If I am outside of Canada (currently in the US), Can I still call *611 for free, or will I get charged the roaming voice rate ($1.50 / min)? What about if I call the +1-866-... number?

Thanks.
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Mike Metz

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Mike,

Regardless what number you use you would be charged the roaming rate as you would still be roaming.
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BobTheElectrician

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1-866 number can be called from a landline phone or from your cell using wifi with something like Skype. Rest assured, there will probably be some dead air or music on hold.
(Edited)
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Chadwick, Mobile Master

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The 1866 can only be called in Canada so I was told. Try this number if your out of Canada Mike, 1 647-788-4337
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Mike Metz

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Thank you all for your help. From what you have said, it sounds like roaming will always be charged when I call Koodo. I will e-mail them instead.
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Jonathan I, Mobile Master

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Calls to *611 from your Koodo phone are always free for airtime but I'm not sure about the roaming. Maybe a rep can chime in on that one.
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Mike Metz

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I contacted Koodo by e-mail. Looks like *611 is free to call from a Koodo Mobile phone from any country in the world:

Hi Michael,

Thanks for contacting us again. My name is Adriana and I ́m happy to assist you with your inquiry today.

From the US or any other country, you can still dial *611 from your Koodo phone and it will always be free! there is no roaming charges for dialing *611 from outside Canada. The toll free number 1-866-995-6636, on the other side doesn ́t work outside Canada. If you need to contact koodo from a landline while in another country, you can dial the international phone number: + 1 + 647-788-4337

I really hope this information has been useful, and I have addressed your concerns properly. 

Thanks for choosing Koodo Mobile.

Sincerely,

Adriana C.
Koodo Mobile Customer Service
T: 1-866-99-KOODO

I have seen elsewhere in these forms that the +1-866-... number is NOT free. If anyone else wants to confirm this, go ahead. As long as *611 is free, I am not too interested in finding if the other numbers are free.


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Mike Metz

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From my testing I was able to call the +1-866 number from a landline in the U.S. probably will work on cell phones too (but just avoid the charges with *611)

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