Calling

  • 1
  • Question
  • Updated 1 year ago
Hello. I am in the us and got the $40 ten day roaming plan. However I can not call. Every time I try dialing it immediately disconnects.
Photo of MK Garcia

MK Garcia

  • 70 Points

Posted 1 year ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 143,064 Points 100k badge 2x thumb
What network are you connected to?
Photo of titaniumtux

titaniumtux

  • 12,952 Points 10k badge 2x thumb

Do you get network reception where you are currently using the phone? If not, then make sure you enable the $0 international roaming add-on in self-serve.

If you get network reception, best to call Koodo tech support. Here are some troubleshooting options you can try rather than calling:

1. reboot your phone
2. try your Koodo sim in another phone (either unlocked or locked to Telus/Koodo)
3. try in inbound call (have someone call you)

Hope that helps.


Photo of Allan

Allan, Mobile Master

  • 62,836 Points 50k badge 2x thumb
International roaming add ons wont be needed here as they are in the US. The steps below are good to try though.
(Edited)