Calling Canada from USA

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  • Updated 2 years ago
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I've got the USA 10 day package with data but when I try to call family in Canada I get a message saying my contract doesn't allow for this. I can get texts and calls from my family here in the US without problems. My normal package is one I don't see listed anymore, unlimited text, 300 minutes and 300 MB data. I'm well within all limits for this billing cycle, so overage shouldn't be problem or blocking calls.
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kelca

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Posted 2 years ago

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Robert, Mobile Master

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So you're package doesn't include minutes? If the answer is yes, make sure you added the international pay per use roaming package that's free from self serve
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kelca

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the US 10 day package includes texts, minutes and data. Another question, I got an email saying international roaming was added but I hadn't done this, so did someone at Koodo add it for me?
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Bernard, Official Rep

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Yes, we tried to help fix the issue you were facing. It's no cost feature that sometimes fixes the problem. Is your phone working now?
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kelca

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thanks, seems to have worked I was able to call Canada
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Bernard, Official Rep

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@ Kelca Can you put your phone on airplane mode and back? 
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kelca

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yes

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