Caller ID problems

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  • Question
  • Updated 3 months ago
I used to be able to see caller ID information for certain numbers (in my contacts) and now they show as "private number" (as of 2 weeks ago). I can't find anything under settings that may solve the issue and I know those contacts don't have their numbers set as "private", as they do show up on other people's phones. My phone is the LG G6.
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Isadora Cardona

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Posted 6 months ago

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Dennis, Mobile Master

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Is this happening to all numbers or just a few numbers?
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Isadora Cardona

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Just a few numbers
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Dennis, Mobile Master

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Is there a commonality between those numbers?  Are they from certain wireless providers?
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Isadora Cardona

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one of them is from a VoIP landline, another from WindMobile I believe... or Chatr..
(Edited)
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Dennis, Mobile Master

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If you try your sim card in another phone, does the issue follow the sim card?
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Isadora Cardona

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I would have to try...
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Dené Coombs

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Same phone LG G6, same issue and started the same time. I am Frustrated. 
(Edited)
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Dené Coombs

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I am having even more landline numbers come up Private name in the last week. 
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Taekyun Terry Lee

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me too. L G6. no solution yet?
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Dinh, Mobile Master

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@Taekyun:
What happened in your case? You couldn't see the caller id from some person?
Can you tell us more about the carrier of the caller and did it happen to some certain numbers only?
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Taekyun Terry Lee

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yes only some person includes my wife's number. lol.

my wife's carrier is zoomer mobile amd others can see her number when she call to them.

attached screenshot.
most of numbers are showed.
'비공개 번호' means private number.
one is from my wife and other is unknown caller.
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Dinh, Mobile Master

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@Taekyun: if it worked before (showing the caller id) and you and other paties didn't do anything, I would test if the caller id can show several times more. If the problem persists, you could send a message to Koodo facebook to ask them to check on their end.
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Dené Coombs

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I have been in touch with Koodo and though it has taken some work on their end to figure out what was going on I have resolve. I did have it working again after they did something, for a couple of weeks and it started again. But seems to be all fixed now. And if it happens again  I will just phone them back. Koodo is Awesome I really really love this company. 
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Dennis, Mobile Master

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Do you know what exactly they did to correct the issue?
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Taekyun Terry Lee

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I called and they solve the problem.
he said Koodo updated calling sysyem which called 'voice ver LTE' and have some code conflictin with some 'wifi calling' feature available phone like LG G6.

I never use wifi calling feature, so they turned off the feature and solved the prolem.
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David, Mobile Master

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Well, that helps explain why rolling out Wi-Fi calling on Android is not as straightforward as most would hope!
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Isadora Cardona

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Update: My LG G6 did an Android system update today. After the update, the phone re-started and it asked me if I wanted to be able to make calls via wi-fi to which I said "no". That fixed the problem. I am now able to see the caller ID for the numbers that were showing as "private". The system update also allowed for the Emergency Alerts to be enabled to this phone.