Called the store and they said they dont deal with this .

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  • Updated 5 years ago
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I have a pre- paid plan. Im trying to register on self serve to check my bill and set up fav 5 . You would think this would be a simple task but my cell number is invalid. News to me as i have had this number for over a year , any answers out there .
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Dave Morrissey

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Posted 5 years ago

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capricorn

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sorry for this issue i think you should call customer care for prepaid to verify your account and help you to create your profile
you can call *611 and you select customer care option
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John Lee

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You can't have Fav 5 on Prepaid however. Are you sure you are on Prepaid?
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Timo Tuokkola, Mobile Master

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You also cannot have had prepaid service for over a year, since koodo has only offered it since August.
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capricorn

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in general koodo offers 5 essentials only for post-paid customers .your account should be post paid with monthly bills .
you have the possibility to call koodo from any diff phone and dial 1866-995-6636
select number 5 for customer care
good luck

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