Called Monday night to upgrade my plan to the promo $60 10GB plan, was promised a callback, but nothing a week later

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  • Updated 7 months ago
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I'm still waiting for any kind of notification from Koodo, to let me know what is going on. Is this happening to anyone else? Should I be concerned?
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Posted 7 months ago

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Ivan, Mobile Master

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If you haven't heard back by now, I don't think that you will. You can send Koodo a private message via Facebook or Twitter to check the status.
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nigel hymas

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Same thing happened to me on hold for hours and hours multiple agents still waiting from call back from loyalty, been a week agents are gold Koodo service is junk they should have expected it
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Hi there!

If you spoke to a customer service rep an they filled out a call back form, you will hear from Koodo soon, there are lots of records to dial and it could take up to 10 business days to receive a call back...

Happy Holidays!

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