Called Monday night to upgrade my plan to the promo $60 10GB plan, was promised a callback, but nothing a week later

  • 1
  • Question
  • Updated 7 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I'm still waiting for any kind of notification from Koodo, to let me know what is going on. Is this happening to anyone else? Should I be concerned?
Photo of PhantixPlays

PhantixPlays

  • 70 Points

Posted 7 months ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
If you haven't heard back by now, I don't think that you will. You can send Koodo a private message via Facebook or Twitter to check the status.
Photo of nigel hymas

nigel hymas

  • 110 Points 100 badge 2x thumb
Same thing happened to me on hold for hours and hours multiple agents still waiting from call back from loyalty, been a week agents are gold Koodo service is junk they should have expected it
Photo of Camilo_A

Camilo_A

  • 31,746 Points 20k badge 2x thumb
Hi there!

If you spoke to a customer service rep an they filled out a call back form, you will hear from Koodo soon, there are lots of records to dial and it could take up to 10 business days to receive a call back...

Happy Holidays!

This conversation is no longer open for comments or replies.