Call Forwarding fees

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  • Updated 2 years ago
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All the conversations on Call Forwarding are old.  When I left Canada I Call forwarded my phone (what a headache figuring that out at the airport, instructions not clear and lots of different ones).  I read that it would cost $3.50 to call forward so I was fine with that.  I get home and see my bill and the charge is .50 per minute .  I checked the site and all I can find is a $3.00 fee as an add on but doesn't say anything about .50 per minute. I called Koodo to discuss it and Hassell told me that it is $3.00 plus .50 cents per minute.  I said that can be a very large fee if you have it a lot.  She said yes it can.  That just seems weird when I signed up for my account years ago I could have swore that call forwarding was included.  What is the correct information and where is it on the Koodo site without doing an add on.
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deb

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Posted 2 years ago

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Chadwick, Mobile Master

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It very well could have been part of your plan. But if u changed your plan since then, you would have lost that as a part of your account.
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Timo Tuokkola, Mobile Master

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Pay per use call forwarding is included as part of all koodo plans. It is for this that you would be charged $0.50/minute. If you add the $3/month call forwarding add on you get unlimited call forwarding for no additional charge.
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BobTheElectrician

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At least the calls were not being forwarded outside of Canada. That would be a real di$a$ter.
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deb

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Timo that sounds more like it than what I was told by the rep to pay $3.00 and then get charged .50 per minute.  Where can I find the information on the .50 as well as the details of the $3.00 call forward?  I checked and can't find it other than outdated conversations on this forum.
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Timo Tuokkola, Mobile Master

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The conversations may be old, but they are not outdated. They are in fact newer than the official faq page on call forwarding.
http://help.koodomobile.com/plans-add...
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deb

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Thanks.  This is where I did the call forwarding so by reading it I thought I was paying the $3 not getting charged .50 per minute.  I guess I had to go to my plan and do the add on as well.  Thanks.  I think it needs to be clarified on the page as I still can't find any place it talks about the .50 per minute and this page sounds like you are activating the $3.00 per month. I think Koodo could get themselves in some doo doo over this.