Call Forwarding

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  • Updated 3 years ago
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I have call forwarding added onto my account. I did the *21*number etc. to have it forwarding before I left Canada and it worked for a day. Now calls are not being forwarded anymore. How do I do this if I am in Europe and my SIM/phone number is different without calling Koodo long distance and/or activating my phone for European roaming just to activate this feature again? There's got to be a way to do this online or can a rep do this for me over chat?
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Posted 3 years ago

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Chad Burr, Mobile Master

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First a quick FYI: forwarding calls outside of Canada will incurr roaming charges and per minute charges that aren't covered by the forwarding add on.

That being said, I do believe if you call customer service they can turn it back on for you.
You can reach Customer Service at 647-788-4337.
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Chad Burr, Mobile Master

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https://www.koodomobile.com/contact-us


Choose email from the drop down


Choose social media as the topic etc

Choose Koodo Community on the page with no question.


Include a link to this discussion in your email.
(Edited)
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Veronica

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Hey Jason, 

Have you succeeded contacting us? 

Thanks!
I received this but there is no option on my add-ons to add this. Since it's $0 can you add it to my account and let me know when it's done? Then I'll put my SIM in and activate this? Further, I've lowered my plan to the $28/month since I'm not using any minutes/text/data. Can you confirm this has gone through as well?

Hi Jason,

Thanks for contacting us. It is a pleasure to assist you today and provide you with further details in regards to your inquiry.
However, we are not authorized to activate your call forward directly from our system. What you should do (if you’ve got your Koodo SIM card) is to put your Koodo SIM card into your phone, add the “International Voice Roaming” add-on ($0/month) from your Self-Serve account, activate the call forwarding on your phone and then remove the add-on from your Self-Serve account. You won’t be charged if you do not use minutes or send text messages during the process. If you receive some text messages when you are trying to activate the call forwarding, we will credit the charge (for text messages received). It will take no more than a minute to add the “International Voice Roaming” add-on, set up the call forwarding and remove the add-on, so you won’t receive too many text messages. When your next invoice will be ready and if there is some additional charges for incoming texts (received during the activation process), do not hesitate to send us another email (we left a memo on your account).
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Veronica

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Hey Jason,

As this is a public forum, we don't have access to your account here. You can check if your plan change has been made successfully on your Self-Serve. For your other request, please send us a reply at the email received.

Many thanks! 

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