Call Forward setting from outside of Canada

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  • Question
  • Updated 5 months ago
  • (Edited)
Hi.
I'm outside of Canada. I want to set call forwarding add-on.
I
bought the add-on online.
Now I want to set it but I have no access no my line right now to put the codes like *21*.
How can I set the call forward from another line or from the self serve or through customer service?
I will forward the calls to a Canadian number
Thanks
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Greg

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Posted 5 months ago

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Dennis, Mobile Master

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Unfortunately you need to be connected to the koodo network to do this.
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Greg

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Can I insert my koodo sim abroad and put the code? If yes, will this be counted as roaming. Note: I'm not connected to easy roam add on.
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Dennis, Mobile Master

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Yes I believe that would be roaming
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Dinh, Mobile Master

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I am not sure if it applies to Telus/Koodo, but if you setup call forwarding while you are outside of Canada, you could be charged for those minutes as roaming minutes.

I would double check with a Koodo agent if it is the case.