Call distortion

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  • Updated 2 years ago
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I just got my S5 Neo a few days ago, and have noticed sound distortion ever since I made my first call.

Model number is SM-G903W
Android version 6.0.1 

If I make a call, the first ring will be crystal clear, then there will be a slight click, and the sound quality goes downhill.  It sounds distorted and hollow.  I can hear them, and they can hear me, but it sounds really bad.

I've been looking around online but haven't seen anyone mention this particular behavior.  I tried wiping the cache, as outlined on this site

http://cellphoneforums.net/samsung-galaxy/t381500-samsung-galaxy-s5-neo-clear-app-cache-data%3B-wipe...

But it made no difference.

Can someone offer some help or suggestions?
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Kevan B

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Posted 2 years ago

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Jonathan I, Mobile Master

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It's strange that this only happens a little while after the call is connected. Perhaps it's a defective SIM card, or the phone itself?

I would try reseating the SIM card first, then reboot the phone.

If this doesn't work, bring it back to the store and exchange it, or even try to test a SIM card from their booth - if the call quality improves, then the SIM is defective. If it doesn't, the phone is probably not getting a good connection to the SIM.

It could also simply be the area you're in. Are you getting a good signal where you're located?

Let us know these details and we'll assist accordingly.
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Kevan B

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I'm in Port Hardy BC.  It's a fairly rural area, but my previous phone(Samsung Rugby) didn't have this issue, though I was using it through Telus.

I'll try re-seating the sim, and if that doesn't work head into town tomorrow and see if The Source will help me trouble shoot. 
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Kevan B

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Can't be completely sure, but I think the reseating of the sim card fixed or at least improved the call quality.

It still gives that little click after the first ring, but the sound doesn't seem nearly as distorted now.

Thanks!
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Jonathan I, Mobile Master

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No problem! I know SIM cards can get scratched up/damaged from repeated use so sometimes that can help.

If the problem persists, then try the other suggestions. Telus/Koodo are basically the same network so your reception should be the same. It could be a phone issue and if you're within the 15 day return period you can return/exchange it. If you're over 15 but under 30, then it would be DOA exchange only - you'd have to take the same model.