Call Display

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  • Question
  • Updated 4 months ago
I have caller display on my plan however every time someone calls whether the person is in my contacts or not my screen displays "unknown". How can I fix this?
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Shannan Caza

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Posted 4 months ago

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Dinh, Mobile Master

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Hi Shannan,
It could be the problem of the caller,they might choose not to display their caller ID (Show my caller ID OFF).You could ask them to check.
(Edited)
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Paul Deschamps, Mobile Master

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All plans have call display. Call display just shows the number not the name of the entity unless they're in your contacts
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Shannan Caza

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I have checked, every caller no matter their settings will display "unknown". Therefore, I can't even see the actual number calling!
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Shannan Caza

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I have a sky device, however my sister has an Iphone 5 and my mother has an android and they both have the same problem
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Paul Deschamps, Mobile Master

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That's odd that it's on every phone with koodo, must be on Koodo's end then. I'll ask them and see what they say and get back to you.
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Shannan Caza

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Okay, thank you I appreciate it :)
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Paul Deschamps, Mobile Master

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Talked to Koodo and there's no issue on their end. I'm lost as to how it can be happening to 3 different devices and 2 different operating systems. I'll try and think of something but for now I'm not quiet sure.
You're with koodo mobile correct?
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Shannan Caza

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OK thank you for checking, and yes I am.
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BobTheElectrician

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Call display codes are listed here:

http://www.geckobeach.com/cellular/secrets/gsmcodes.php

Type    *30#     You should then see a screen message stating that call display is active.

Try calling that handset from one of your other ones that are included in your contact list.
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rikkster, Mobile Master

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Tiny correction. It's *#30# and you have to press the call soft key on the phones' dial pad to allow the MMI code to start. A message will appear 'Incoming Caller ID Service is enabled'. Press OK to exit.
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Shannan Caza

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After using *#30# it is telling me caller ID is disabled and when I use the code to enable it says that its a connection error or invalid MMI code (I used *30# to try and enable it)
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BobTheElectrician

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Are you on prepaid? Some MMI codes such as forwarding don't work.
(Edited)
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Shannan Caza

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Not it isn't. I will go to a koodo kiosk and see what they say!