Call charges in Cuba with text add-on only?

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  • Updated 1 year ago
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I'm going to Cuba and planned to add the $15 text only Add-on. Can you confirm that I will not be charged for incoming calls that I do not answer - i.e. calls that go to voicemail? What will allow me to have text but avoid other charges?
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Terry

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Posted 1 year ago

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Mayumi, Mobile Master

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You will not be charged for incoming calls IF you don't answer.
But you will get charge if you check your voicemail.

I would turn data off on your phone, also remove "International Data Roaming: $0/mo" add-on under monthly Add-ons
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Terry

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Thanks!
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Terry

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I've just tried to remove the "International Data Roaming: $0/mo" add-on and get an error message and "try again later". I received the same message numerous times when trying to remove a previous add-on. It turned out that only Customer Support could remove it. I phoned Customer Support just now and was told to complete a short survey. Refusal was not an option. Not responding resulted in Koodo ending the call. HOW DO I REMOVE THE ADD-ON?
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Allan, Mobile Master

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You have to contact support. You can send them a message via facebook or twitter dm. As long as you keep your data turned off though you don't even need to worry about removing this add on.
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Terry

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1) If I have to contact support, why does the error message not state this, instead of "try again later"? This was a known issue months, maybe years ago.
2) Does facebook or twitter dm also include a demand that I take part in a survey as a condition of receiving customer service?
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Allan, Mobile Master

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1) Sometimes it works and sometimes it doesn't work. Technology is confusing at times and we don't know the inner workings of their site so I cant answer that one for you
2) No, no survey. You send a message and then will receive a message from a Koodo rep in about 2 hours (from my experience). I would give them 24 hours to respond if you dont receive a message right away though.´╗┐
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Terry

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Thanks Allan.