Buying phone online with existing account

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  • Question
  • Updated 12 months ago
I'm trying to buy a new phone online and when I go to check out it keeps coming up and asking me to input info for a credit check and looks like it is trying to open a new account, despite clearly being logged into my self serve account with all that information present.
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Kim Molloy

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Posted 12 months ago

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Mathieu, Mobile Master

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Hi Kim,

You do need to add the information yourself. For security reasons, the two systems don't do much talking between each other.