Buying Extra Minutes Mid-Month?

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  • Updated 2 years ago
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Hi! My billing date is 8 days away but I have used up all my minutes. Is it possible to buy extra minutes today to carry me over through the rest of my cycle?
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Joanna James

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Posted 4 years ago

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Daniel Gunn

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Hi Joanna,

Currently Koodo doesn't have a select add on for just a bucket of minutes. You can add unlimited anytime minutes to your account for $20, keep in mind that the overage rate for minutes is $0.50/minute which can add up pretty quickly, unfortunately those are the options available to you. Also when adding this feature to your account it will continue to be charged to your account if you do not remove it when your next billing cycle starts.

Hope that helps answer your question
(Edited)
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Joanna James

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Thanks Daniel, I appreciate your help!
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Joanna James

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Daniel, Can I add unlimited minutes to my current cycle or do I have to wait until next cycle?
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Goran, Mobile Master

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Talk to customer support tomorrow if they can do it. Worst case you can also upgrade your plan. Or use Fongo to make and receive calls to ease the burden significantly. There's also Textnow which also gives free sms on top of free calls.
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Mayumi, Mobile Master

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What error message do you get?  You should be able to add add-on anytime.

If system doesn't allow you to do it, you will need to call in as Goran said. 
*611 from Your Koodo phone(it doesn't use your minutes) option 6 for tech support.
You have to tell them you tried to add minutes-add-on through self serve, but system didn't let you do it. (You should mention them what kind of error message you got)  There is no charge for this call since you tried and couldn't do it.
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Dené Coombs

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Ok Great!! Good to know information from both of you and I will try to give them a call tomorrow. ;) Thank You both so much!! This isn't something that happens to me regularly it has just been an unusually busy month for phone calls 
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Dené Coombs

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what I found out about fongo is that I would still need to use my data when not at home with wifi. I was able to get the $20 for the rest of the month add on Thank you for all your help :) 
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Goran, Mobile Master

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That is correct. Are you unable to make calls primarily during wi-fi access? Fongo states they use 0.5MB per minute of talk time for future reference for you to decide what is the most economical / convenient option. We're always glad to help ! :)

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