buy the 10 days add on US roaming with data, text and unlimited voice. The quality of the service is terrible.

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I bought the 10 days add on US roaming with data, text and unlimited voice. The quality of the service is terrible. I am in Florida and my phone does connect to some US provider (AT&T) but  person who call me reach my answer machine 9/10. Only 1/10 of my outgoing call work. Nobody can reach me and it take me 10 try to reach someone. It is really frustrating. What can we do to get a decent quality in US with the add-on.
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bratfun

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Bratfun,

When in the US, you are stuck using whatever network is available. It isn't a Koodo network either, so I'd suggest you take a look on the AT&T coverage maps and see if your area might be in the border of their coverage area.
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bratfun

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Hi Mathieu, 

Thanks for the quick reply.
My girlfriend is with another canadian provider (Rogers), has the same iPhone, is connected to AT&T and does not have any problem. So I guess it has a link with Koodo...  
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Bernard, Official Rep

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What provider are you connected to when you have these issues? We have agreements with AT&T, T-mobile, Sprint, Verizon etc.
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bratfun

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Hi Bernard, 

Thanks for your reply.
I am connected to AT&T when I have the problem.
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David, Mobile Master

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All the add-on provides is a discount on the fees normally charged for roaming on partner networks. There's no other magic about the add-on itself.
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Roop Chatterjee

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The discount may be all, but the the AT&T network is not working for Koodo. I have exactly the same problem. My business partner has an add on from FIdo on his phone. And us connected to AT&T sitting right next to me and he ga no issue at all. Senna very clear that AT&T is not allowing Koodo customers to make any calls or text.
Interestingly if I try to force myniphone to connect to T-mobile it does not, changes the setting back to auto and reconnects to AT&T. Something very strange is going on here.

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