Busted phone and extended warranty

  • 1
  • Question
  • Updated 2 years ago
  • Answered
What happens if I have the Samsung s4 with the extended warranty but it is no longer being offered? Will Koodo replace it with something similar?
Photo of Dave


  • 7,814 Points 5k badge 2x thumb

Posted 2 years ago

  • 1
Photo of rikkster

rikkster, Mobile Master

  • 66,312 Points 50k badge 2x thumb
Here's an excerpt from eSecuritels' extended warranty page.

What kind of a replacement phone will I receive?

Your replacement phone will be of like kind and quality with similar functionality and comes with a 90-day warranty or the balance of the original warranty, whichever is greater. We try to match the exact model and color as your original phone, but we can’t guarantee that your replacement phone will be exactly the same model or color. Your replacement phone will be either a brand new or refurbished phone of the same or similar make or model, or a different make or model phone with comparable features, at our sole discretion.