burned charger and phone

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  • Updated 3 years ago
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hello.i bought a samsung galaxy note 2 4 months ago.today after work i plugged the charger to my phone and after a couple of minutes it started smoking.its burned now and i can not charge my phone.does koodo replaces the phone?
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Stavros Ikonomou

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Posted 3 years ago

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Robert, Mobile Master

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Koodo will definitely ask if you used the original charger which is something you should answer yes. Because if not, then it's your problem that you didn't use the good caharger. You would need to present yourself in a retail shop in order to send your phone for repair!
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Stavros Ikonomou

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yes i used the original charger.the original charger is burned.you think im gonna pay for that or they gonna fix it or replace it for free?
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NR

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Good question
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David, Mobile Master

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This is a manufacturer's warranty issue. Koodo may be able to help you with processing you warranty claim, but it is actually Samsung's responsibility to address.
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Robert, Mobile Master

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If they make you pay for that then their CR is horrible. It's not their fault it burned. And IF they do make you pay for that, make the new pop out so that everyone know how horrible samsung is!
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Stavros Ikonomou

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thanks a lot guys.i appreciate the help
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Paul Deschamps, Mobile Master

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Was it the orignal battery or a replacement battery?

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