BUNDLE30 and US roaming add-on needs disclaimer

  • 4
  • Idea
  • Updated 5 years ago
  • Implemented
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: No longer valid due to Easy Roam

Concerning the BUNDLE30 deal- In the info sheet, Koodo says it will automatically purchase another $15 for whatever type of usage exceeds the initial bundle (ex: another $15 will be charged if/when you exceed the initial 40MB data). However(!), it should be understood that you will NOT see a service text message to let you know when that happens, which essentially means, you will not have any idea as to what your usage is. I assumed that I would know when an additional add-on would be charged to my account- that way I would have some idea of my usage. The service I just spoke with on the phone said that it can take up to 3 months(!) for Koodo to know your usage for roaming in the US- is this really true? And yet the usage was clearly in time for my bill? Hmmm, interesting...I feel like this would be a grand service improvement. Is it not possible to send a service text message to alert the customer when an additional roaming add-on is being charged? And if it's really not possible to have accurate real-time or near real-time usage updates, this is should be a disclaimer for the BUNDLE30 deal or any other roaming add-on so that customers, like myself, aren't greatly surprised and dismayed to see additional charges, fair as they are, on the account bill.
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Posted 5 years ago

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Sumaya K.

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Official Response
Hey Kolavak,

On the Add-On page, it's now clear that customers won't be a text message when a new bucket is added.

Check it out here: https://shop.koodomobile.com/plans/ad...

Thanks for the idea! CEO badge on the way :)