Bug with KitKat 4.4.2 Update on Moto G

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  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
After installing the new Android Kitkat 4.4.2 update onto my Moto G I can not make outgoing calls as when I call 1 number it switches to Conference Calling random contacts on my phone, and it also does not allow me to hang up the call; resulting in having to shut off the phone to end said unintended conference call...
Does anyone know of a way around this bug or if Google plans on fixing the bug?
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Ally Forbes

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  • not impressed

Posted 4 years ago

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Paul Deschamps, Mobile Master

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Next time you have an issue do a search in the forum and you will probably find your solution immediately and have no downtime with your device. Type your issue into the search box in the top right of the screen.
. Here's the solution to your issue herehttp://community.koodomobile.com/kood...
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Jonathan I, Mobile Master

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Unfortunately that's the only fix right now. You could call customer service and ask them for some compensation for this? It's worth a shot.
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Chris Petersens

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If this is a known problem, I would think Koodo would look after it. I'm sure they would send a replacement SIM at no cost. You didn't cause the issue after all. Call them and just be patient whoever you get. Let us know how it works out, dying to hear how it's handled. :-)
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Paul Deschamps, Mobile Master

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Sorry if you took my response an a bad way I really didn't mean itit to be I was just trying to help you for any future issues to find your solution. I did a search and it was the first thing that popped up so I should have for you as well that's odd.
Like the others said that is the only solution to the issue and you can call and have koodo send you a new SIM Card probably at no charge as they will see that you indeed are using a moto G on your account and they know about the issue and the fix. If they did have you pay for shipping which I highly doubt it will just be a SIM Card in a plain letter sized envelope which would cost a dollar or so to ship.
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Ally Forbes

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I will look into calling them next week (as I don't have a land line while I am away at school - so I can only do that next weekend) so my only way of making calls is through this phone at the moment but I will update as soon as I hear anything from them haha such an inconvient problem eh? Haha
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Ashley

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Hey Ally, I've sent you an email. Give me a shout when you can :)
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Chris Petersens

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Unless it's personal Ally I'd love to know what koodo did for you if you contacted them yet. In the stores the folks were saying they would replace anyone's SIM card for free who has a Moto g. Sounds like the problem was actually with the software Motorola released.
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Ally Forbes

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Of course :)
I am being sent a new SIM card, when it comes in I will update on if it works! The customer service I recieved was great, also.
I'm very impressed with them replacing it and shipping it free of charge :)
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Paul Deschamps, Mobile Master

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Update was just pushed out today to the Moto G that fixes all the issues ppl have reported in this forum, do head into the settings and check for the update if you haven't been notified yet.
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Ally Forbes

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Thanks! I received the SIM card, but their online activation is no longer an option, only via phone. However, I am in university and my only phone is my Moto G, so since making outgoing calls is a nightmare it's impossible to activate the SIM card... Such a pain :( hahahah
(Edited)
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Ashley

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Hey Ally I'm glad that you received the sim card! If you already have the Moto G all you have to do is swap sim cards in Self Serve, it's quick and easy. Send me an email if you need some help :)
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Eric Bolton

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I bought a Moto G two weeks ago, after the update was pulled. I'm not seeing the update on my phone now that the issue has been fixed...

Was the update just for those who had already updated to 4.4 (with the bug) or are people that are still on 4,3 getting the kitkat update too?
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Ally Forbes

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I'm not sure but I'm not seeing the update either so you're not alone there! I've checked for it 5 times now :(
I'm just going to patiently wait for it, I guess.. haha
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Paul Deschamps, Mobile Master

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Motorola will first push the small update to those who received 4.4.2 already and make sure they've fixed everything. After they get the green light they will update those still sitting on 4.3 so it should be any time now that those on 4.3 will recieve the update. Really there's not a noticeable difference its mainly behind the seens stuff so your not missing anything guys and girls .

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