broken s5

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hi everyone i just purchased a a new galaxys5 (3wks ago) and today when i was in the shower my great dane puppy decided to take my phone off my desk and he bit it twice breaking the screen on the top and bottom and it doesnt work now so am i screwed or is that covered under some sort of warrantee
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William Adams

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Posted 2 years ago

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Goran, Mobile Master

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I'm sorry to hear that but unless you bought an expanded coverage plan as extra then canine incidents are definitely not covered. Repairs will be out of pocket. You can bring it to a Koodo store to have it sent out for repair or go to an local repair shops and get quotes. Call a few at least to see the best rates. When you say it doesn't work, do you mean just the screen? Does it turn on at all? Does the phone still work otherwise? Depending on if it's more than just the screen I cou become cheaper to get a replacement phone. And if your dog is prone to chewing phones, the coverage plan as extra too or some behavioural classes.
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William Adams

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he's never done that b4 and he is only 6 months old and well behaved other than today .........he has never taken anything he is not suppose too.......i guess i'm off to koodo store thanks
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Goran, Mobile Master

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Probably teething pains. Same thing happened with my dog to my spouse's then BlackBerry Curve. Chewed down to th circuit board, still worked though! She's otherwise good. I hope that it won't happen again, because phones are expensive chew toys.

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