Broken chip

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  • Question
  • Updated 1 year ago
A chip inside my iPhone 5c broke, and you can't fix it. I still haven't paid full cost of my phone. And it is affecting my whole phone and may cause it to permanently shut down. What do I do?
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Peyton

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  • anxious and scared

Posted 1 year ago

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Allan, Mobile Master

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If it is within 1 year you can send it in for repair for free by taking it to your closest Koodo store. Otherwise (if you dont have applecare) then you will have to send it in and pay full price for the repair.
(Edited)
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Levis, Employee

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Hi Allan, Koodo does not handle any Apple repairs. All iPhone repairs/exchange must be done with Apple directly. 
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Allan, Mobile Master

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Oh of course! I just personally suggest that you bring it to a Koodo store so that they can get some hands on testing on the device, (something that we can't do here), to see if the device actually needs to be sent away. Apple stores also aren't readily available in all towns and Koodo stores generally are so they see if its a simple fix and then can point the customer in the right direction for contacting apple if necessairy.
(Edited)
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Levis, Employee

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right, sorry I misundersood :)
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Bernard, Official Rep

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Just one small add to the above. If device is assesed as having physical damage and you have no Apple Care, the repair isn't free.
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Ivan, Mobile Master

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What chip are you talking about? What exact issues are you experiencing?

Why do you think that your phone may permanently shut down?
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Peyton

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The one that controls the time and date. And the people at Apple said that it might cause a permanent shut down since it affecting other chips
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David, Mobile Master

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You can pay out the balance on yor current phone and get a new one, or continue paying on the current phone, and get another one outright. Apple MAY offer you a replacement iPhone at a lower price, if no physical damage has occurred to the phone.
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Ivan, Mobile Master

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Physical damage is irrelevant. I had a water-damaged iPhone replaced at the Apple Store. The price list is here: https://support.apple.com/en-ca/iphone/repair/service/pricing

Apple would charge $349+tax for replacing his 5S. To me, that's not worth it for a phone of that age. $409 to replace a 7, but $349 for a 5S?
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Dennis, Mobile Master

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If you live in a city with an apple store, you need you bring it to Apple.
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rikkster, Mobile Master

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I've been reading reports of a failing U2 IC chip which apparently affects charging. This IC controls the charge to the battery, runs the power to the sleep/wake button, controls the USB function and and regulates the charging to the power IC that charges the iPhone 5. There are reports that this affects some iPhone 5c, 5s and 6 models. That, if the battery becomes fully depleted, it will not re-charge.

https://www.mendmyi.com/blog/2014/06/...

The cause? Using third-party chargers or usb cables that don't regulate power properly and as a result, over time, the U2 IC chip fails and won't allow the battery to charge. The fix is extremely difficult, as the U2 IC chip is minuscule in size and is mounted to the logic board using a type of surface-mount packaging known as ball grid array.

Long shot, but this might be what Peyton is referring to...