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I was very disappointed with the "service" I received from Futureshop, so I left the store and headed into the Brockville Shopping Centre to deal with Katrina Sosnowski. She was wonderful and fixed me right up, even staying past her shift to make sure everything was right! Service like that will keep me a loyal Koodo customer for years to come! Thank you Katrina, your exceptional customer service is what makes the difference!