brand new sim card saying invalid?

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  • Updated 4 years ago
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Why is my phone saying "invalid sim" I have to say i'm seriously not impressed with this,I JUST bought this phone,the sim card came with it,I don't have a local retailer for anything koodo so what exactly do I do with this?
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Kriss MacPherson

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Posted 4 years ago

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Dennis, Mobile Master

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Have you activated your sim first?

http://help.koodomobile.com/prepaid/a...
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Ivan, Mobile Master

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It's happened to me once as well, though for me it was no big deal as it was free and I had other SIM cards I could use at the time. I'd contact customer service either via direct email or from another phone. You can find those options by clicking on the contact us tab at the bottom of the webpage.
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Chad Burr, Mobile Master

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First thing to try is powering down your device and removing the battery if possible. Wait a minute and then reinstall the battery. Restart your device.

Didn't work?

Check and be sure you're not in Airplane or Flight Mode.

Still not working?

Navigate to your settings and mobile network settings.

Be sure that:
Network Selection is set to Automatic
USE 2G Only or USE GSM ONLY isn't selected

Network type typically should be "GSM\WCDMA PREFERRED"

Still not working?

Change NETWORK SELECTION to Manual
The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic

If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday - Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

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