Brand new S.I.M card not working. It says it is not a valid number

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  • Question
  • Updated 6 months ago
I just got a new S.I.M chip and when i try to activate it online it says the chip numberis not valid. I just got the chip less then 24hrs ago and ive tried more the 3 time so im not typing it in wrong what do i do 
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P.j. Munro

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Posted 6 months ago

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Dinh, Mobile Master

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Hi P.J.
Where did you get the SIM? The SIM number is a 20 digit one. If it said it is not valid, then something wrong was entered.

I would try to do it again. If it doesn't work, you could go back to the store and ask for help.
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Allan, Mobile Master

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Are you on prepaid or postpaid?
Do you have the correct sim card for whichever you are on?
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Dennis, Mobile Master

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You can only activate a prepaid sim online.
Postpaid sim activations must be done by Koodo.