Brand new S.I.M card not working. It says it is not a valid number

  • 1
  • Question
  • Updated 4 months ago
I just got a new S.I.M chip and when i try to activate it online it says the chip numberis not valid. I just got the chip less then 24hrs ago and ive tried more the 3 time so im not typing it in wrong what do i do 
Photo of P.j. Munro

P.j. Munro

  • 70 Points
  • angry,frustrated

Posted 4 months ago

  • 1
Photo of Dinh

Dinh, Mobile Master

  • 33,044 Points 20k badge 2x thumb
Hi P.J.
Where did you get the SIM? The SIM number is a 20 digit one. If it said it is not valid, then something wrong was entered.

I would try to do it again. If it doesn't work, you could go back to the store and ask for help.
Photo of Allan

Allan, Mobile Master

  • 56,956 Points 50k badge 2x thumb
Are you on prepaid or postpaid?
Do you have the correct sim card for whichever you are on?
Photo of Dennis

Dennis, Mobile Master

  • 187,648 Points 100k badge 2x thumb
You can only activate a prepaid sim online.
Postpaid sim activations must be done by Koodo.