Bought roaming package but cannot phone or send texts from france

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  • Updated 1 year ago
  • Answered
Also tried turning on airplane mode on and off. No luck. Shut off phone and restarted. No luck
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dk

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  • frustrated. need this now

Posted 1 year ago

  • 1
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dk

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Also need this in Germany and UK
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Allan, Mobile Master

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Do you have the $0 International Voice Roaming Add-on enabled?
This can be added in the add-on section in self serve.
(Edited)
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dk

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Sorry don't know what u mean
Did get a "welcome to France..." message from koodo
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dk

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In self serve we see the international data roaming and voice roaming add ons listed. They are highlighted in red
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dk

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Both have an "x" beside them. Don't want to hit those in case the cancel the add on
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Allan, Mobile Master

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Those should be there so that's good. Are you connected to any network or does the phone say no service?
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dk

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Ok that is good. Yes we can connect to Orange F and Bouygues and Free
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Allan, Mobile Master

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Have you turned off iMessage?
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dk

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No. Did not. Will do that and try sending text again
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dk

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Turned off iMessage, turned on airplane mode, waited, turned it off. It reconnected to network right away. Sadly no luck
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dk

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Mms messaging is on and group messaging is on
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dk

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Cellular data is off
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dk

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Been able to receive text msgs ok
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Allan, Mobile Master

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Can you send a text to yourself or call your voicemail?
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dk

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Also currently have wifi connection
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dk

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Should we stop wifi?
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Ranjan, Official Rep

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dk - unable to pull up your account as your email address doesn't link to your profile. can you verify if you have the $0 pay per use international long distance add-on added? If not, can you please add that, reboot, and try again? If this still doesn't work, please shoot us a private message on Facebook and an agent will verify you as an authorized user on the account and help sort this out. 
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dk

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Sorry using different email address
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dk

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Text to self failed. Sent to the phone number using +1......
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Ranjan, Official Rep

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Thanks! Got the email - and then removed it for your privacy. 
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Ranjan, Official Rep

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Alright - I've added the feature I mentioned above. Please try rebooting your phone and then trying again. Let us know if that works. 
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dk

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Voicemail failed. Got a French recorded msg. Unfortunately we don't speak French. Think it was the same msg when we tried phoning another cell phone
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dk

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Ok will reboot. Hangon
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dk

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U put in pay per use?
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dk

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But we paid $40 for the text msgs and number of minutes of voice
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dk

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It worked though!
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Ranjan, Official Rep

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You'll be charged at the rate of the add-on you purchased. However, for some reason we've seen issues with text/calls not working unless this feature is also enabled. Enjoy your trip!
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dk

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Phoning works too
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dk

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Ok. Thanks so much for the help!!!