Bought roaming package but cannot phone or send texts from france

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  • Updated 1 year ago
  • Answered
Also tried turning on airplane mode on and off. No luck. Shut off phone and restarted. No luck
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dk

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  • frustrated. need this now

Posted 1 year ago

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dk

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Also need this in Germany and UK
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Allan, Mobile Master

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Do you have the $0 International Voice Roaming Add-on enabled?
This can be added in the add-on section in self serve.
(Edited)
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dk

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Sorry don't know what u mean
Did get a "welcome to France..." message from koodo
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dk

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In self serve we see the international data roaming and voice roaming add ons listed. They are highlighted in red
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dk

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Both have an "x" beside them. Don't want to hit those in case the cancel the add on
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Allan, Mobile Master

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Those should be there so that's good. Are you connected to any network or does the phone say no service?
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dk

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Ok that is good. Yes we can connect to Orange F and Bouygues and Free
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dk

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But we paid $40 for the text msgs and number of minutes of voice
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dk

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It worked though!
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Ranjan, Official Rep

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You'll be charged at the rate of the add-on you purchased. However, for some reason we've seen issues with text/calls not working unless this feature is also enabled. Enjoy your trip!
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dk

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Phoning works too
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dk

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Ok. Thanks so much for the help!!!