Bought Moto X Play and want to unlock it

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  • Updated 2 years ago
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Hi All,

How much time does koodo take to unlock a phone?

My friend got a help from 3rd party to get unlocked it, but phone keeps on restarting, can't send SMS, bluetooth and WiFi doesn't work. What should I do?

Please help me.

Thanks,
Nishit Shah
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Nishit Shah

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  • confused

Posted 2 years ago

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Chad Burr, Mobile Master

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Unlocking simply should not cause this issue, if you can get the device into recovery mode, a factory reset is suggested. You'll loose any personal information you haven't backed up so be aware of that..

To answer your other question, unlocking the phone is instant once the correct code is entered.
(Edited)
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Nishit Shah

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Thanks Chad.

I tried to with Factory reset but didn't work. Can you please let me know more about the recovery mode?
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Chad Burr, Mobile Master

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To power down your device you may need to press and hold the power button for ten seconds.

https://youtu.be/RoNSXfh_z2s
(Edited)
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Ahmad

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Chad was talking about putting it in recovery mode to do a factory reset. But you were able to without having to do so. But your phone still isn't working properly?

I think your phone is actually messed up. It sounds like this 3rd party retailer used software based unlocking and that software has messed up your phone... which wouldn't be covered under your warranty
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Nishit Shah

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@Chad: Should I reboot with bootloader option in it?

@Ahmad: I also think the same. What are the options available for me?


Thank you guys
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Chad Burr, Mobile Master

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Follow the directions shown in the video. Couldn't hurt to try.

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