Bought Galaxy S9 a month ago, but need to cancel service immediately. What fees do I pay?

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  • Updated 2 weeks ago
I got my plan 3 weeks ago. Paid $0 for the phone as I got tab extra large. My monthly minus tax is $80 + $30 tab charge a month. 

When I call in to cancel service, the customer agent got very angry and asked why I even got the phone if I wanted to cancel. I told her it is for personal reasons and she berated me by saying "Yeah yeah ok, sure". She finally gave me the breakdown for the bill if I cancel which was:

  1. $80 + $30 = $110 + taxes for the first month of service

  2. $110 * 24 = $2640 + taxes for the rest of the 24 months of service

I don't know if this is correct because I am not going to use it for 24 months! Why am I having to pay this on top of rude service? Please can someone clarify?
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Posted 1 month ago

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Photo of Joel


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Not sure you should have to pay the full monthly amount, but there should be something other than the $30 per month for 2 years, as part of the phone cost is subsidized by locking you in for 2 years with them.
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Allan, Mobile Master

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You wont pay that much. You would with other companies though.
You'll be on hook for the days you've used your plan for (so some fraction of $80) and then your remaining tab ($30 * 24 months) = $720.
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Dinh, Mobile Master

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Well, it has been there for a while, so properly more people is staying with Koodo than leaving ones.
So just to clarify if we cancel its just remaining months×tab with no plan charges on top?
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Allan, Mobile Master

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And the prorated amount of what you've used of your plan.
The prorated amount is only for the months i have been with the plan right? And not the remaining months?. Thanks for the answer btw
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That's correct, only for the time you have used the plan.