Bought extra data and it rip off my data in 2 secs

  • 1
  • Question
  • Updated 10 months ago
HI I consumed all my data and i asked 100MB extra, however after i asked for the extra 2 secs later states that I consumed my extra 100MB how is that possible my phone havent received anything at that time, it is not the first time that happens
Photo of Erika


  • 120 Points 100 badge 2x thumb

Posted 10 months ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 143,084 Points 100k badge 2x thumb
It's very easy to burn through 100MB. What were you doing at the time you bought the top-up?
Photo of Erika


  • 120 Points 100 badge 2x thumb
nothing I was working in my laptop, and messages came right away
Photo of Erika


  • 120 Points 100 badge 2x thumb
I spent more time sending my yes than the message to come back that used or my data that I already purchased
Photo of Jan Hope

Jan Hope

  • 4,356 Points 4k badge 2x thumb

Maybe something in the background ate your data the moment you receive it. Aren't you on Wi Fi when you are using your phone at home? Since you were working on your laptop I assume you were using Wi FI, as well.
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
What phone are you using? You should ensure that updates (both for the OS as well as for your apps) are not set to automatic. You should set these to only update automatically when connected to Wi-Fi. My phone just went through some app updates and it was nearly 200 MB (I hadn't updated in a while).

Another thing, if using the Facebook app, make sure that autoplaying of videos is disabled on mobile connections. This can eat away at your data quickly (though it likely wasn't the cause in your particular case).
Photo of Russell S

Russell S

  • 274 Points 250 badge 2x thumb
Google phones (ie Samsung) back your pictures and videos up automatically. You will need to go to GooglePhotos app and turn off automatic backup.