Booster top up?

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  • Updated 4 years ago
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I recently opened a prepaid account with the $15 base and a $25 500 min. booster. My minutes are down to about 350 and I want to top up say 100 min for $10. Do I have to wait until all my minutes are used up to add another booster?
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Richard Sams

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Posted 4 years ago

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Jonathan I, Mobile Master

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Nope, you can add them any time you want. Boosters don't expire as long as the base plan is topped up.
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Richard Sams

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I must be doing something wrong then, as the web page would not process my request.
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Sophia, Mobile Master

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You could call Koodo if it doesn't work, Richard (*611) but I know sometimes it's a bit moody. It looks like the whole prepaid self service page is very slow right now actually... Did you try to slide the "Add More" button?
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hlouie

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I have had the same problems. What you need to do is add funds to the account then you can purchase the add-on.
(Edited)
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Richard Sams

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Yah, but....I didn't have to do that when I purchased the first 500 minutes. I just ordered it and then entered my credit card info on a payment page. Why won't it do the same thing for a top up?
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Sophia, Mobile Master

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You got a great point, Richard and if I'm correct, there is already an idea floating around to suggest that you should be able to top up while adding the booster... I agree it's not very intuitive the way it is now! Did you get it sorted though for the time being?
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Richard Sams

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Nope not yet. Too busy with income tax returns.
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Sophia, Mobile Master

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Yikes, fun times huh :(

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