Booster add-on not showing on my account

  • 1
  • Question
  • Updated 1 year ago
I added a $25 booster to my prepaid account. For some reason it double charged me (once with tax and once without???) and now the minutes aren't showing in my account. How do I resolve this issue?
Photo of Eric

Eric

  • 70 Points
  • enraged!

Posted 1 year ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
First, where does it show you were double charged? Was it actually taken from your credit card?

As for the minutes not showing, did you add the actual talk booster after you added the funds? It's a two step process... 

Some screenshots would help if you blot out your personal information :)