this is an issue I've addressed in the past and have received different responses from different customer service representatives. i have a prepaid, self serve plan, i purchased a 500 minutes talk booster add on, and was cut short at 431 minutes. I spoke to one lady who agreed that if i pay for 500 minutes, that I get all 500 minutes, and another who argues that they have the authority to round minutes. Nowhere in the baby talk, candy coated sales pitch presentation information format on the website do I find the definition of a koodo booster add on minute, what I do find, is advertised, carry over minutes month to month, and how they compensate for long distance. My usage history presents in minutes and seconds, I was also told that rounding minutes is the standard for mobile phone carriers, when this is the only company I'm aware of that offers these kinds of add ons. Has anyone else run into this issue? and has there been discrepancies between information and policy between customer service reps?