booster add on, a minute is 60 seconds, no?

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this is an issue I've addressed in the past and have received different responses from different customer service representatives. i have a prepaid, self serve plan, i purchased a 500 minutes talk booster add on, and was cut short at 431 minutes. I spoke to one lady who agreed that if i pay for 500 minutes, that I get all 500 minutes, and another who argues that they have the authority to round minutes. Nowhere in the baby talk, candy coated sales pitch presentation information format on the website do I find the definition of a koodo booster add on minute, what I do find, is advertised, carry over minutes month to month, and how they compensate for long distance. My usage history presents in minutes and seconds, I was also told that rounding minutes is the standard for mobile phone carriers, when this is the only company I'm aware of that offers these kinds of add ons. Has anyone else run into this issue? and has there been discrepancies between information and policy between customer service reps?
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tat

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Posted 2 years ago

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Mitchell Palmater

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1 second call is 1 minute
59 second call is 1 minute
1 minute and 2 second call is 2 minutes.

Minute rounding is standard with all carriers, not just in the addon format.
But if you have 200 minutes with fido, and call for 1 second, you now have 199 minutes left.

Im sorry i hope this answers your question.

Let me know if you're still confused about anything
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tat

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thats why i don't buy the boosters. what a lame policy.
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Timo Tuokkola, Mobile Master

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Still. Does. Not. Apply. To. You.
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Mitchell Palmater

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Tat this has nothing to do with rounding minutes.
That suit is about premium texting services. like texting a code to a short number.
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tat

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"The lawsuits claim that Telus and Bell Mobility collected a massive windfall of billions of dollars at consumers' expense, by "rounding up" consumers' airtime to the farthest minute, instead of charging for the amount of airtime actually used. For example, when a consumer makes a call for one minute and one second, they would be charged for two minutes. This practice was never disclosed to the consumer when they entered into the contract or at any other time." - sited directly from ronochenova. com. who dealt with the case

thats exactly what the lawsuit was about.
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Mitchell Palmater

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You have your lawsuits all mixed up dude.

The one that was settled recently was the premium texting suit

http://mobilesyrup.com/2015/12/30/telus-will-pay-out-7-34-million-in-rebates-relating-to-2012-premiu...


The one you linked is ages old and is clearly fixed in the paperwork stating you're charge per minute
(Edited)
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tat

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I think you're arguing with me for the sake of arguing. I wouldn't be surprised if there were many lawsuits spiralling around these companies. Some people get off on trying to be the devils advocate, Im not one of those people. 

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