Bonus 2GB message

  • 1
  • Question
  • Updated 4 months ago
I've been using $40 plan for year, and I got this message.

Koodo: Bonus data! To thank you for choosing Koodo, we're giving you a bonus 2 GB monthly data add-on for 6 months, or until you upgrade your phone. Reply YES by November 20, 2017 to add this to your plan. The bonus data will just disappear after 6 months - no strings attached! You're included on the list for Koodo offers and deals. To be excluded reply unsubscribe or visit (url hidden)

So I replied YES, and it gives me this message, which is

Koodo: Sorry, we're temporarily unable to add this add-on to your account. Please try again tomorrow. We will follow up with you if the problem still exists. Visit to check out other add-ons and plans. You're included on the list for Koodo offers and deals. To be excluded, reply unsubscribe or visit (url hidden)


I went to add-ons management and there was no options about bonus 2 GB data. Since this offer will end by Nov 20, I need help now! Maybe I need direct help from Koodo to add this bonus data.
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Jayden Cho

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  • worried, nervous

Posted 4 months ago

  • 1
Photo of Erwin


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Hi Jayden,

I would check your Koodo Self-serve to see if the add-on is already added. If not, get in touch with Koodo through a private message in Facebook :)
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Ivan, Mobile Master

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Private message on Twitter also works if you'd prefer that.
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Steve Kempf

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I tried this on Facebook. No reply from Koodo. I guess the bonus offer is not real...
Photo of titaniumtux


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That error message doesn't look good for Koodo, but I got a quick laugh out of it. Hopefully Koodo resolves this soon.