Bonus 2GB data wasn't available when I changed my plan, now stuck with a plan I don't want!

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  • Question
  • Updated 7 months ago
How do I access the bonus 2GB data? I sacrificed a good plan to access it, and wasn't given the option. No am looking at alternative phone providers.
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Ryan

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  • frustrated, anxious, disappointed, unhappy

Posted 7 months ago

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Dinh, Mobile Master

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How did you add the plan, Ryan.
To add the 2GB bonus, you must add an add-on when check out, if you do it online.
The promotion is still on going, I think if you missed or made a mistake you can always fix it easily.
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Ryan

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Thanks Azure123. I am trying to fix it but can only make 1 plan change/month, so now am waiting for customer service to reply, or until their customer service hours tomorrow.
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Allan, Mobile Master

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Ryan, you mentioned in another thread you simply changed your plan. The bonus data is only for new or renewing customers.
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Ryan

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How does Koodo define renewals? I am a renewing customer.
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Allan, Mobile Master

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A renewal is when you buy a new phone on the tab.
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Ryan

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Where is that definition provided from Koodo?
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Allan, Mobile Master

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"Get bonus data on select in-market plans!
Add this to your order after selecting a phone and eligible plan from the plans page."
https://www.koodomobile.com/add-ons?I...
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Valeta Heiden

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I am upgrading my plan so that’s a renewal, yet I’m now stuck with a more expensive plan and don’t have the data I want.
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Allan, Mobile Master

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Refer to my comment above.