Blow your competition away with ** Make Your Own Plan **

  • 48
  • Idea
  • Updated 5 years ago
  • Not Planned
** Make Your Own Plan ** why not have the option to create your own plan? you want to destroy the competition let your customer make the perfect plan for them. Choose the amount of minutes needed, Text, Data, Unlimited 17h00-19h00 and with or without caller display and voicemail.
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bob

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Posted 6 years ago

  • 48
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John Lee

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How would you calculate the monthly cost?
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Adrian Zryd

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i like this!
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LindaA

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Totally agree ..good idea
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bob

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To calculate the monthly fee, you simple create fix rates for different options....
100min = X price
150min = X price
and so on....

Voice mail = X price...
deciding a price for each options.

Being a Koodo sales Rep in Quebec City i often have customers asking me * can i remove voice mail i never use it or i never text i dont need 50..... so being able to Create Your Plan, customers will be paying for Exactly what they want and not for stuff they don't need... !!!

Ive been thinking about this for the past 4 months, and i honestly don't see why it has not been innovated by any companies...

Is it not logic to want to offer to a customer EXACTLY what they want... thus creating an Amazing customer service experience..... witch then follows to having more new customers wanting to sign up.

We already are the leaders in mobile communication for MANY MANY reasons its only a matter of time before other companies start falling !!!
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Mathieu, Mobile Master

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Seperate different things in different categories and people can pick one of each cattegory for one price, 2 options for another, etc. Not everyone needs a lot of minutes but maybe some people want unlimited data instead.
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bob

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Exactly, Good idea. but unfortunately i don't believe any cell companies will give out unlimited Data for a while.... Some would HIGHLY abuse. But being able to chose the amount of GB we need and minutes/text and so on would be a BIG advantage !!!!
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SkAshe

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What I don't understand is why a 30$ plan at Koodo (Telus) cost 25$ at Virgin (Bell), c'mon you're on the same network (Bell & Telus network partnership)
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John Lee

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What are you talking about? They are completely different. Koodo's $30 plan offers way more.
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SkAshe

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Yes, they just suck more.
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Zeta Abramovic

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Maybe not unlimited data but I like the new double minutes double data they are launching tomorrow: http://mobilesyrup.com/2012/11/22/koo...
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bob

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of course they are amazing plans but again i feel that having the power to create the perfect plan for our each customer would be a great way to please nearly every one !!....

Being able to tell a customer to choose EXACTLY what they want instead of choosing the closest thing to what they need.

picking either Local or nation wide unlimited calls
evenings and weekend 5-6-7 o-clock !!
Text or no Text
voice mail or not, call ID or don't care....
100-150-250-500-1000 minutes !!!
data usage !!!!!

The future in mobile commutation is choosing what we need not what we DON'T need !!!

Telus/Koodo are the biggest leaders in customer satisfaction. Hearing out their customers to give them what they need, so for Koodo to create the opportunity for a customer to make the perfect plan for them and change it at will would be a BIG turning point in mobile service.
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bob

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When enough customers talk, Telus/Koodo listen !!
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Cast

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Can't see this happening. The system is set up to read what rate plan is chosen. This would require a complete reworking/coding of the system, which takes time and money.
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John Lee

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Completely agree with Cast.
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bob

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re working the system ??.... would not be much different then changing rate plans like they did 2 nights ago.... Like they uptaded the computers for the new rate plans...same diffence ? instead of selecting defferent rate plans you choose the deffirent options wanted.
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Cast

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That would require different coding for the system to recognize the airtime and such. It's a lot more complicated than just switching things around.
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John Lee

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Also, since each customer is going to have their own "custom plan", they will have to do enter in different codes and such, which will take up LOTS of time, instead of just selecting the ones that are already pre-made and available.

Don't worry though! The new Canada-wide Data Promotional Plans are now double minutes and double data for the same price! That's a great deal!
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SkAshe

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All the plans could be like all the addons they are offering, no need of complete reworking.

Talking about money, they steal enough of our money, they are not poor.
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bob

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re working the system ??.... would not be much different then changing rate plans like they did 2 nights ago.... Like they uptaded the computers for the new rate plans...same diffence ? instead of selecting defferent rate plans you choose the deffirent options wanted.
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Cast

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And the point of reposting this comment is what? but since you did, let me repost mine:

That would require different coding for the system to recognize the airtime and such. It's a lot more complicated than just switching things around.
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bob

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I'm unfortunately not knowledge enough on the subject of coding and such so can't argue on that point i guess. The system i use at work when i activated customers or change plans is most likely more simple, i simply check boxes and the rate plans or options are applied. I don't have coded to enter so most likely why it seems simple to me.
Sorry if i double posted, forum seems to be bugging out on my PC.
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MarcusG

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Koodo had this before, prior to the move to smart phones. It would give consumers a nice pay what you want choice vs. bundled items
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Jorden, Mobile Master

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Geoff please keep an eye on the dates in the topic. This one has been dead for 6 months.
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MarcusG

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Good catch, shouldn't we close it?
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Jorden, Mobile Master

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They do get closed after a while, but Koodo likes to remain transparent with the forum posts keeping them open for searches and the like and not closing them unless they absolutely have to.
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Keys

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At least prepaid was a move closer to this direction, but things could still be improved. Like the process to transfer over.
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Serge Moukhtarian

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caller id should be included for free
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Christina Overholt

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This is going to be your only hope now that rate plans have skyrocketed!
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Jordan

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Maybe they should try something like Ting in the US (even though they are a Canadian company). See: https://ting.com/rates
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koodo lover

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like subway - customized bread, ingredients, and sauce according to customer's needs!
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Marcus Fenix

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And how do you work out the pricing?
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MatB

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Koodo was quicker, he already made up his new own prices!
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Pat Ireland

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Personally I'd rather have a sweetheart all-inclusive deal than dozen different options to choose from.

My previous experience with the "everything is an add-on" type of service provider is is that the total price ends up being higher if I'm buying each service separately than it would have been if the services were bundled. And speaking for myself, I'd rather get the lower bill than the higher level of customization.

Of course if Koodo can figure a way to split the bundles without increasing the net price for the same level of service, that would be different .... ;-)

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