blocked phone

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  • Updated 4 years ago
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I got a message this morning that my phone is locked, I paid $200.00 towards my bill this morning through my bank, how do I get my phone unlocked?
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Bob Placek

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Posted 4 years ago

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Dennis, Mobile Master

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If you service has been disconnected or suspended you need to call into Koodo

1-866-995-6636
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Jonathan I, Mobile Master

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Banking payments can take a few business days to go through. You might be able to report the payment to Koodo but they can't restore service until the payment clears. Credit cards are instant.
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Bob Placek

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Ok Thanks, if I understand there is a $50.00 charge if I call Koodo?
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Timo Tuokkola, Mobile Master

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If you wish to unlock your phone to use it with another provider the price is now $35, down from $50 a few weeks ago. There is no charge for simply talking to koodo.

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