Blocked my Data

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I'm trying to have my Data turned back on after Koodo turned it off , The message I received said to reply 'YES' to have my data turned back on and nothing ! I need my data turned on? What do I do?
Photo of Joe Ciampo

Joe Ciampo

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Log into self-serve and remove it from your add-ons
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Totally read that wrong lol. Follow what Curtules said!
Photo of Curtules

Curtules

  • 19,666 Points 10k badge 2x thumb
If replying "yes" doesn't work you'll have to call customer service to remove the block. Dial 611 and select option 5, and explain that you want it removed. You can also opt out of the automatic block for future months.

Keep in mind, you were blocked because you've reached $50 in overages, if you unblock it you'll keep accumulating charges until your next billing cycle starts.

Sorry the text system didn't work.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
The system works. I unblocked before. I suspect it's OP's phone that's having an issue.

This conversation is no longer open for comments or replies.