Blocked long distance call in my cellphone but received charges for making one but never actually did.cause i cant make a long distancecall

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My question is how come I got billed like this for 14.79 below is the detail of my bill..I cannot make any long distance for I had it blocked it my cellphone but how come I got billed like this?any answer?

183 13 Jul 00:57 W NEPEAN ON 239-234-4377 NAPLES FL 36:59 0.00 0.00 14.79 0.00 14.79
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Gianan Odhessa

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Posted 5 years ago

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Marcus Fenix

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Koodo does not have a way to be able to block Long Distance calling. I am curious as to how you managed to think this though.
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Zaphod Beeblebrox

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What phone do you have to be able to block long distance calls?

When was the time you did this "block?"

Given the information you posted (which should not have included the number) there was a call made MAYBE just before this apparent block was put on.

Can you give more details abotu this block please and how you went about it?
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Gianan Odhessa

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I had it blocked when I got my phone, I told the representative to block long distance and data that's why its weird having this bill..
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Timo Tuokkola, Mobile Master

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As Marcus said above, Koodo cannot block long distance calling. International calling is blocked by default unless you add the LD saver feature, but calling to the US is not considered international.
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Gianan Odhessa

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Hi Tyler,
I am using Samsung galaxy. I got it since 2011 and before the representative hand it over to me I told him that I don't want to make a long distance call in my cellphone and I also want the data to be blocked...and he blocked both long distance and data for me. its been 2 years now and I even tried to call long distance I always got a msg saying int'l calling is not enabled in ur phone and pls call client care 611 to activate it...
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Marcus Fenix

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Int'l refers to International Calls, such as calling overseas. This is not enabled by default unless you add on the Long Distance Saver. There is absolutely no way to block calls made to the United States.
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Gianan Odhessa

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Tyler,

I know I'm not supposed to include the number of the long distance ,.But I have no any idea where is that NAPLES FL from???I google it and its from florida and I don't no anybody frm florida plus I cant make a long distance call...that's the main question?I'll just call the 611 number to have it investigate.
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Marcus Fenix

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Again, you cannot have Koodo block calls that are made to the United States. And by the sounds of it, someone else used your phone. You are responsible for everything that happens with your phone.

Good luck.
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Timo Tuokkola, Mobile Master

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As has been repeatedly stated, you will be able to place calls to Florida, you just can't place calls to any number which requires you to dial 011+ a country code. Dispute the charge if you wish based on not recognizing the number, but don't argue that LD to the US is blocked because it can't be.

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