blacklist question

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  • Updated 12 months ago
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I have a phone on koodo, that I bought right out 2 years ago. Recently I loaned it to a friend after his was lost. I got it back and hooked it up on my account, but it was black listed today assuming something happened to my friends account.  it shows as active on my account but listed as lost/stolen on the website. How do i fix this? 
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Paul Crawford

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Posted 12 months ago

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Dennis, Mobile Master

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Did you buy it from Koodo?
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Robert, Mobile Master

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Did you check if blacklisted over here https://www.devicecheck.ca/consumers/
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Paul Crawford

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yes I did, it is %100 blacklisted. but not from my account. 
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Goran, Mobile Master

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This definitely requires speaking with a Koodo Rep. Was your friend also with Koodo when you loaned him the phone? I assume that you bought it from Koodo? So long as proof of purchase is available I see no reason why it cannot be removed from the blacklist. It's definitely weird that the phone itself got blacklisted at all as it was paid off in full and you didn't get it out on the blacklist. You should send a private message to Koodo via Facebook Messenger or DM via Twitter to get it sorted out.
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Paul Crawford

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but the thing is it is registered to my account in which it is in good standing. 
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Goran, Mobile Master

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They certainly can and especially if it's back in the original owner's possession.

There's a lot of differing beliefs when it comes to the blacklist and it's quite annoying and difficult to dig through it all.
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Paul Crawford

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yes I will do that for sure. Thank you for the advice. 
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Goran, Mobile Master

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Let us known how it goes!