BlackBerry Q5 texts/picture attachments not sending/receiving in a timely manner

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  • Updated 4 years ago
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Ever since I made the switch to the Q5 in June (from a Curve, and the Stay Social Combo plan), my picture texts take HOURS (like up to 12 hours) to send/receive, and I'm not getting some texts at all. Is this a known issue, and how do I resolve it? Thanks!
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Lisa Davis

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Posted 4 years ago

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Chad Burr, Mobile Master

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Do you still have the stay social plan attached to your account ?
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Lisa Davis

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No - I have the 500mb data plan now.
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Chad Burr, Mobile Master

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Open Hub.

Tap the overflow menu (3 dots on left)

Tap settings

Tap text messages

Tap MMS

Does it look like mine? Change as needed.

If it does, contact koodo for tech support, your switch may need to be cleared on Koodo's end



Also under advanced, should look like this.

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Lisa Davis

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Thanks! I think the issue has been resolved.

Because I had a different plan before (and didn't need to monitor data usage), I've been paranoid about leaving my data on for the current 500 mb plan. I was only turning it on when wi-fi is not available.

My eureka moment came last night realizing I need Data to be ON to send/receive photos. Wi-fi alone won't work. So I will just have to work around that.

Thanks for your feedback in helping me resolve this.

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