Blackberry not working!

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  • Updated 5 years ago
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I have the 45 canada -wide data plan. My blackberry services (email, blackberry messenger) are not working. What can I do? They use to work fine, now they only work if I turn on my Wi-Fi connection
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Ruth

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Posted 5 years ago

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Starfox

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Go to Manage Connections and make sure you have data enabled
if so then follow the below steps

with your phone, go to;
Options > Device > Advance System Settings > Host routing table
Press the Blackberry/Menu button > Register Now
you will see "registration message sent"
Sometimes it take a little bit for the message to be returned.
Take the battery and sim card out of the phone with the phone still on
wait about a minute.
Put it all backtogether and power up the phone.
Try to use the internet.
If that did not work, call tech support at 1-866-995-6636 from another line so you cell can be free to troubleshoot if needed.
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Reena

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Hi Ruth
Have you registered your handset with RIM. When you do that and powercycle afterwards, that usually fix's the issue.
-go into your options button (the wrench)
-go into device
-go into advanced system settings
-then host routing table. Stay on that screen then tap the menu button (button with the dots) then register now.
- powercycle the phone then try the features again.
If that doesn't work, call Koodo from a landline 1.866.995.6636
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Starfox

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:P
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Reena

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Nice
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Yannick

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Thank you both :)
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Ruth

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I got it back thanks to your suggestions. Thank you very much!!!
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Reena

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Fantastic! Great to hear!

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