blackberry id problems

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  • Updated 4 years ago
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I have just replaced the sim card in my blackberry...I am unable to remember the password for my blackberry id, and the recovery question is not helping me, if I wipe the data from the phone, will i still retain my phone number etc?
Photo of Carolyn Swinney-Mason

Posted 4 years ago

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Yes, your phone number will still say the same. Doing anything on your device won't effect your phone number. That's at the network level. Also, all wiping your phone will do is remove the existing data on it. If you can't remember, it still won't let you login because it will ask for the information again. It's probably best to just sign up for a new BB ID
Hey Ahmad...thanks so much for your response...I did create a new blackberry id, however I am still having problems when I try to sign into my phone, I use my new user id and password, and the device is still asking for the user id associated with this device. any ideas why??? or how I overcome this obstacle, the user id is actually still the same, my email address in both cases. I just deleted the old user id account, and set up a new one.
Thanks so much