Blackberry bbm add-on not allowed for canada wide talk text plan?

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Blackberry Add-ons not allowed
I am trying to change my plan to the 25 dollar Canada wide text and calling plan for my blackberry but then I would like to add on bbm for five dollars a month. However it isn't letting me add it on, the box is grey when the blackberry social box is open. I don't want blackberry social I don't need it. I'm changing my plan so that I have more minutes and unlimited calling at a certain time. How can I change my plan to give me more calling time and add bbm on?
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Kailey DeBoer

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Posted 5 years ago

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Jorden, Mobile Master

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It's probably because the new plan includes the pay per use data saver (in short a data plan). Being as BBM uses data this is why I assume it's happening. If you don't get a solution on here tonight, I'd suggest calling into Koodo tomorrow, explain what you want to do, and they'll be able to give you a reason why you are not able to add the feature to the plan.

Oh another thing I thought of. Is there two versions of the plan showing, one with (BB) in the name? If so pick the (BB) version that might make the difference.
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Timo Tuokkola, Mobile Master

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The unlimited BBM add on is definitely available with the talk and text plans. If you can't add it through self serve, call customer service and have them add it for you. Don't forget to tell them that self serve wouldn't let you add it so you don't get charged $10 for the change.
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Not available for BB Z10 though.

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